Frequently Asked Questions

Can scan from the glass or the document feeder but not both
Last Updated 4 years ago

I’ve had a few support tickets about the station scanners either not scanning from the feeder or not scanning from the glass but not both.

Here are some tips:

  • 1. If you scan from one source and then switch to another i.e. glass scanning and then try to use the document feeder you may get a warning and the scan may fail.
  • 2. To resolve this close the scanning program, reopen it and try again.

Users report this as a solution,
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Brother Scanners
Auto crop will disable the ADF.

Open the Scan tab.
Scan tab
  • Select
    Custom.
  • Click
    Custom Settings.
  • Uncheck the
    Auto Crop
    setting.
    Uncheck the Auto Crop
  • Click
    OK.
  • Attempt to scan again using the ADF. You should now be able to scan.

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