Frequently Asked Question

I’ve had a few support tickets about the station scanners either not scanning from the feeder or not scanning from the glass but not both.

Here are some tips:

• 1. If you scan from one source and then switch to another i.e. glass scanning and then try to use the document feeder you may get a warning and the scan may fail.

• 2. To resolve this close the scanning program, reopen it and try again.

Users report this as a solution,
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Brother Scanners
Auto crop will disable the ADF.

Open the Scan tab.

Select
Custom.

Click
Custom Settings.

Uncheck the
Auto Crop
setting.

Click
OK.

Attempt to scan again using the ADF. You should now be able to scan.